Frequently asked questions

Short answers to the things people ask most. Each links onward to the fuller guide where there is one.

Does SalesPoint360 work without internet?

Yes. The register keeps selling offline and syncs when the connection returns. Gift cards, loyalty redemption, and live card authorisation need a connection because they check a shared balance. For regular offline trading, use SP360 Lite.

Can I use my existing hardware?

Usually. Most USB and Bluetooth barcode scanners work with no setup, standard 80mm thermal printers are supported, and a cash drawer wired to the printer's kick port opens automatically.

How many stores, products, and users can I have?

It depends on your plan, from a single store on the entry plans to unlimited on Enterprise. Settings → Billing & Plan → Usage shows where you stand against every limit.

Why can't I see a menu item?

Either your role lacks the permission or your plan does not include the feature. If a colleague can see it and you cannot, it is your role — an administrator can change it under Team → Roles & Permissions.

Can I sell in more than one currency?

Yes. Add currencies with exchange rates, and take payment in a foreign currency at the register. Reports convert everything to your base currency at the rate stored on each document.

How do I correct a stock count?

Use Inventory → Stock Levels with a reason, rather than editing the number. That writes an auditable movement, which is what lets the next discrepancy be investigated.

Can I undo a sale?

Void it if it was rung in error, or process a return if goods are coming back. Both keep a record — nothing is silently deleted.

How do I train new staff safely?

Turn on training mode. Sales are marked clearly on the receipt and excluded from reports and stock.

Is my data backed up?

Yes, on an automated schedule. You can also export your own data at any time from the portal.

How do I get help?

Use the support widget in the portal, or ask a question at the top of this help centre — the answer cites the articles it came from.

Note: your business can rename menu items (Settings → POS Configuration → Menu Labels), so the names in your menu may differ from those shown here.