Statements, dunning & collections

Once you invoice on account, getting paid becomes its own process. These three features make it routine rather than a monthly scramble.

Statements

Finance → Statements produces an account statement per customer — everything invoiced, everything paid, and the balance carried. Run them in a batch at period end and send them out together.

A statement is often all a slow payer needs; many are late simply because an invoice went to the wrong inbox.

Dunning rules

Finance → Dunning Rules automates the chase. Define the sequence — a gentle reminder a few days before due, a firmer one on the day, then escalating follow-ups — and SalesPoint360 sends them without anyone remembering to.

Keep the early messages friendly. Most overdue invoices are an oversight, and an aggressive first contact costs more goodwill than it recovers.

Collections

Finance → Collections is the working list for accounts that have gone past automated chasing: who owes what, how old it is, what has already been tried, and what was promised. Log each contact so the next person picking it up has the history.

AR aging

AR Aging buckets outstanding money by how late it is — current, 30, 60, 90+ days. It is the fastest read on whether your receivables are healthy, and the aging profile matters more than the total.

Credit limits

Customers can carry a credit limit, so an account already over its limit is caught before more is added to it rather than after.

Doing this well

Invoice promptly, state terms on the document, send statements on a fixed day each month, and let dunning handle the first three contacts. Reserve personal follow-up for the accounts that actually need it.

Note: your business can rename menu items (Settings → POS Configuration → Menu Labels), so the names in your menu may differ from those shown here.