Appointments & bookings

If you sell time rather than only goods — a salon, a clinic, a workshop — the appointments module handles services, availability, and booking, and hands the finished appointment to the register for payment.

Set up services

Under Restaurant & Appointments → Appointments, create each bookable service with its duration, price, a buffer either side, and how far ahead it can be booked. Buffers are what stop a fully booked day from being physically impossible.

Staff and availability

Link staff to the services they perform, and give each a weekly schedule of working hours. Add overrides for holidays, training days, or one-off different hours — the booking screen only ever offers slots that a qualified member of staff is actually available for.

Booking

Book from the portal for a phone or walk-in enquiry, or let customers book themselves on your public booking page and in the customer portal. Double-booking is prevented on both sides, including for reschedules.

Reminders

Confirmation goes out on booking, with automatic reminders 24 hours and 1 hour before. Reminders are the single most effective thing you can do about no-shows; the wording is editable under Settings → General → Email Templates.

On the day

Work from the calendar view by day, week, or staff member. Mark appointments complete, and take payment through the register so the sale, the customer history, and any loyalty earning behave like every other sale.

Recurring appointments

Regular clients can be booked as a recurring series rather than one at a time, with individual occurrences moved or cancelled without disturbing the rest.

Measuring it

Appointment analytics shows no-show rate, staff utilisation, and revenue by service — the numbers behind decisions about pricing, hours, and hiring.

Note: your business can rename menu items (Settings → POS Configuration → Menu Labels), so the names in your menu may differ from those shown here.